Direct Bedding Customer Reviews
Courteous And Professional Assistance!
In every instance when I contacted Atlantic Beds, I was provided with courteous and professional assistance! Michael, a third-generation member of this family-run business, was especially attentive to my questions and provided the guidance I needed to confidently commit to doing business with his company. Atlantic Beds exceeded my expectations when Deanna assumed operational responsibility for my order. She regularly provided progress updates and responded to my queries as though I were her only client! All the administrative, warranty, and logistical issues were coordinated by her and she went out of her way to schedule my "white glove" delivery and installation at my convenience. Kudos to Michael, Deanna, and the gentlemen who visited my home for their professionalism. In these uncertain times, it's comforting doing business with this "jewel" of a company that knows the meaning of customer satisfaction and service!
Thank you for this opportunity to express my thorough satisfaction!
William – NY
I Have Not Slept So Well In Years
After intensely researching adjustable beds for almost a year, reading all reviews and shopping on line, I decided that I wanted the Prodigy 2.0 made by Leggett & Pratt. Most brands I found were sold and shipped from 'the world's largest on-line retailer'. This seemed very impersonal to me and I felt I would not have personal contact for questions, nor customer service.
Then I found Atlantic Beds online. So I called and immediately talked to the kindest, most honest gentleman, Michael. He took a lot of time to explain in great detail the differences in these bed frames. Though the company is across the country from me, I felt very confident in Atlantic Beds handling my purchase. I addition to the bed frames, we discussed mattress for the frames (which I had planned to buy at a local store). However, Michael explained all the pros and cons of mattresses and decided to also purchase Atlantic Bed's 'Anniversary Mattress'. Based on Atlantic Bed's extraordinary customer service, pricing, warranties, delivery and set-up abilities. I decided it was the best way to go.
Less than two weeks later, my Prodigy 2.0 bases and the 'Anniversary Mattresses' were delivered to my house by two very efficient and helpful men. They set up everything, taught me how to use them and went far above what was expected. I love the bases and the mattresses! I have not slept so well in years.
I whole heartily recommend Atlantic Bed's to anyone. They are an amazing firm and I will never buy frames or mattresses from anyone else.
M.C. – AL
Great Service At A Great Price.
My husband and I were purchasing a new Sleep Number mattress and also checked on adjustable beds. After reading reviews we purchased the Leggett & Platt Prodigy 2.0 adjustable bed. We appreciated the features on this model, especially it being a wall hugger. Atlantic Beds gave us great service at a great price. We had to coordinate the adjustable bed with the mattress delivery and all went well. It was excellent delivery service and set up. Each time I have called Atlantic Beds with any questions, they have been readily available and helpful. I am very pleased with the purchase, the service, and the price.
Smooth And Easy Process!
I love my new bed! Thank you for a smooth and easy process! Buy here!!!
Nancy – NY
Inspired Trust Right Away
So blessed to find Michael and his company Atlantic Beds!! My husband never wanted to give up his waterbed but with guidance from Michael he agreed to try the Anniversary mattress and L & P Comfort Elite adjustable bed...5 min on the bed with the massage feature and he loved it! Michael was thorough and inspired trust right away. Difficult to purchase something so important sight unseen but what an awesome experience! We love our bed!
Betsy – NC
No Stress! Best Price! Best Service!
Best in Value! Best in Service! My search for a new bed seemed endless, one site led to another. I absorbed all the information, as I had a recent back injury, and this purchase was of the utmost importance.
Well, all that reading paid off! Deanna at Atlantic Beds patiently took all my phone calls and answered all my questions graciously. She also provided me with information on base parts I would have never known or understood. Each time we spoke she provided service.
Buying an adjustable base can be confusing. There are many options, parts, and above all, prices. Atlantic Bed's price included everything! The extended warranty, hauling away my old bed, and the biggest surprise of all, superior white glove delivery and setup!
My delivery crew, Carlos and Eric, were extra careful with the haul away items. They meticulously assembled my split king adjustable base and bed, and satisfied my every request. No attitude, just smiles!! Once again, superior service!
Michael at Atlantic Beds runs his business with the customer top-of-mind. He even called me on a Sunday to personally resolve my confusion on the delivery process.
I do not know the people at Atlantic Beds, this review is real. I just did my homework and made the right choice in the end. (5 weeks of researching)
Thank you all so very much! The base and it's features wrap me in sheer comfort! Bravo!! No stress! Best price! Best service!
Gerry – NY
Took The Extra Time To Explain Everything
It was really a pleasure talking to Michael from the initial purchase date, leading up to the delivery and setup, and even six weeks later when I had a small issue. Everything was done as explained by him. He is very knowledgeable about the product and took the extra time to explain everything. I hope there will be no need to do another similar purchase any time soon, but should the occasion arises, I would not hesitate to call Atlantic Beds. Therefore I would highly recommend Atlantic Beds and Michael in particular.
Gilford – FL
All My Concerns Were Addressed
Ordering a bed over the phone, I was a little bit unsure of how smooth and satisfying the experience might be. I knew that I wanted to buy the Leggett and Platt adjustable bed, but I was worried about how everything would go with the set up and if I had any problems.
I have to say though that I was very impressed with the people who helped me make the purchase; Michael was the main person that I communicated with and who completed the sale.
I can't say how much I appreciate Michael's helpfulness and explaining everything about the bed and making sure that all my concerns were addressed. When I had questions or concerns after the sale he addressed them in a very helpful manner.
Everyone that I spoke with or communicated with were extremely nice, please let me add here Deanna with whom I also communicated with. I have to say it was definitely not my typical customer service experience when calling an 800-number. I think we can all relate to how customer service has really gone down in quality in recent years, but this was totally not the case with my experience buying a bed from this organization.
I mainly posting this review out of appreciation for their nice (very nice people) and considerate service in providing me an outstanding product. Thank you again so much!
V.B. – VA
Great Customer Service
We were searching for a new mattress set for a queen size with an adjustable bed base. We were not happy with the local mattress store in our area and a pressure salesman who told us "buy it today it will not be on sale tomorrow".
My husband looked on YouTube while I did my research on the web and came across Direct Bedding. I liked what I had seen and called them up. Deanna answered the phone. She was so pleasant to talk to, and I told her what we were planning to buy. She did explain to me about the adjustable bed base we wanted and so on. We then ordered the queen set with the adjusted bed base.
We were told the wait would be about 2 weeks or so for us to receive which was not a problem. Then my husband and I found out that his doctor got a queen adjustable bed base. He told us he wished he had gotten the King Split so each would have their own twin-XL mattress. That changed our mind I called Deanna and asked her if we could change our order for a split king and the difference was not much. She was able to change the order which made both of us happy. And I told her I have to sell my old queen bed frame and order a new king frame, and everything went smoothly.
The delivery date was delayed by a day, but those guys were friendly setting up everything for us. The adjustable bed base was set to the lowest setting.
We did have some issues, but Deanna and Michael were there to help us to make sure both parties were happy. And now we are happy with each side of the bed. I am so glad Deanna made the change. So before you buy a queen make sure your partner agrees with you or you might regret it. I like my side head up and he like his side down. And we are not fighting. Thank you, Deanna and Michael and Steve, for your great customer service. I am telling my relatives and friends about your company.
Harry & Gladys –Florida